1. Purpose
This policy explains the general approach to wallet deposits, order cancellations, disputes, refunds, publisher earnings, and withdrawals. Specific outcomes depend on transaction status, evidence, payment-provider rules, and applicable law.
2. Wallet deposits
Unused wallet funds may be eligible for withdrawal or return where supported, after security review and deduction of non-refundable provider charges where lawful. Promotional credits, bonuses, chargeback-related amounts, and funds tied to active orders are not normally refundable as cash.
3. Order cancellations
An order cancelled before the publisher begins work may be returned to the buyer's wallet. Once work has started, the publisher may be entitled to payment for completed effort. If content has been produced, reviewed, or published, a full refund may not be appropriate.
4. Delivery problems and disputes
Buyers should explain issues through the order thread and allow a reasonable opportunity for correction. If the parties cannot agree, either may open a dispute. Review may consider the original requirements, messages, files, delivery link, revisions, timestamps, and publisher policy.
5. Possible outcomes
Depending on the evidence, a dispute may result in completion, revision, partial refund, full refund, partial publisher payment, cancellation, or no financial change. Refunds may be credited to the platform wallet or returned through the original provider where available.
6. Removed or changed publications
Publication permanence cannot be guaranteed indefinitely because websites change ownership, policy, content, or technical systems. A remedy may be considered when removal occurs within an expressly agreed guarantee period and no listed exception applies.
7. Publisher withdrawals
Publishers may request withdrawal once available earnings reach at least USD 50. Pending orders, disputes, risk reviews, identification checks, provider processing times, currency conversion, taxes, and fees may affect availability or final amount.
8. Chargebacks and abuse
Users should contact support before starting a payment-provider dispute. Fraudulent chargebacks, duplicate refund claims, or attempts to retain delivered work without payment may result in account restriction and recovery action.
9. Contact
Questions can be sent to support@guestreaches.com. Include the order or transaction reference and relevant evidence.
Legal review notice: This policy is original, simplified website copy prepared for Guest Reaches. Consult a qualified lawyer before production use, especially for jurisdiction-specific privacy, payment, tax, advertising, and consumer obligations.